Passport crisis: waiting 32 hours in line and leaving empty-handed

Passport crisis: waiting 32 hours in line and leaving empty-handed

The Trudeau government says it is doing everything in its power to resolve the situation, but the opposition is getting impatient and is asking for action quickly.

At the microphone of the show All one morning, Lyna Mansouri said she had planned her trip to Spain well, where she was enrolled in a one-week summer course at the end of June. She had made her passport application by post in April. He was then told that the process would take about four weeks, a maximum of eight.

Having received nothing by mail, she did like thousands of Canadians for weeks: she went to line up in front of the Service Canada office in Laval a few hours before her trip.

I arrived at 4 a.m. on Thursday, I left a little after noon on Friday. Once we arrived in front of the doors, after having walked all around the building in a line, after having camped there, we were told that, ultimately, there were not enough resources for us to pass to get our passports that day.

There was a prioritization for people leaving within the next 12 hours. People leaving over the weekend were left out, knowing that passport offices are closed on Saturdays and Sundays. »

A quote from Lyna Mansouri

As has often been the case over the past few days, several citizens waited outside a passport office in the borough of Saint-Laurent, in Montreal, overnight from Monday to Tuesday.

Photo: Radio-Canada / Alain Béland

We do everything we can assures Ottawa

Lyna Mansouri is far from the only Canadian in this situation and the government of Justin Trudeau is well aware of the chaos that reigns in the offices of Service Canada.

We are doing everything we can to speed up the process, we have hired other people replied the Prime Minister when he was asked about the possibility of opening the offices 7 days a week, 24 hours a day. We are accelerating the process and we will always look at how we can do even more.

My colleague [Karina] Gould leans on launched the Minister of Health Jean-Yves Duclos, concerning the Minister of Families, Children and Social Development.

Service Canada has notably made requests for staff loans to other departments, according to what the Minister of National Revenue, Diane Lebouthillier, revealed on Tuesday morning.

I can tell you that resources have been lent. But it must be understood that during this period also had to deal with the tax season.

An indescribable chaos explores the opposition

But these promises are far from satisfying the opposition, which instead underlines the laxity of Minister Gould and her government.

The minister went to visit a passport center to try to find solutions yesterday [lundi]. Yesterday! Not a month ago! And it’s been going on for over a month. It has been lax for months, even years. »

A quote from Alain Therrien, Bloc Québécois MP for La Prairie

Bloc Québécois leader Alain Therrien

Photo: The Canadian Press/PATRICK DOYLE

The Bloc member for La Prairie, Alain Therrien, deplores the fact that even the members, whose constituency offices are overwhelmed with requests for help from citizens, are unable to get clear and quick answers.

In addition to having indescribable chaos, communications are poor. [La ministre] is not in the House to answer questions. Yesterday I called, it was his parliamentary secretary who answered me, in English, lies. She said the offices would be open on the next two holiday Fridays. And ultimately, it’s not.

It’s a trainer government, unable to foresee, unable to act added in an interview with the show All one morning.

If he believes that the government should have prevented this crisis so predictable a long time ago, Alain Therrien thought it was now time to do what we can to help Canadians. We have to open seven days a week, we are in crisis, it is essential. People in telework must return to work on site.

Everything must be done to serve the citizen who pays his taxes and who does not deserve this fate.

But no matter what measures the government takes in the short or medium term, it will be too late for Lyna Mansouri. She missed her flight and, at the same time, her course in Spain.

My lesson started [lundi] and lasts a week, so I’m not leaving. I canceled my trip, I don’t know if I’ll get a refund. Nothing is certain.