Passport: new effort for the Guy-Favreau Complex queues

Passport: new effort for the Guy-Favreau Complex queues

The federal government has finally sent reinforcements to the Complexe Guy-Favreau to improve the management of queues of citizens applying for a passport. A meeting ticket system has been put in place.

Two queues are now created in front of the Service Canada offices. One for those who have obtained an appointment, and the other, for those who still hope to be able to get their hands on their documents before their flight.

Service Canada has been relying on this new service since this morning. Inside, citizens are asked when they plan to leave. Depending on their departure date, they are offered an appointment. However, it is not known whether everyone will be able to obtain a passport before leaving.

Queued for three days

The two lines intertwine at the entrance to the building, sowing confusion. On site, some people say they waited in front of the building for three days, armed with folding chairs and blankets. But they still have no answer. This is particularly the case of Nelly, who must attend the funeral of her father on Saturday, in Cameroon. She just got her Canadian citizenship, which means she couldn’t have gotten her passport sooner.

“I’ve been waiting here for three days, day and night,” explains Nelly, overwhelmed by events. “My flight is tonight, and I still don’t have an answer. I’m starting to get discouraged.”

In the queue, people show great solidarity. They reserve their places to pick up their children from school, go to the little corner or get something to eat.

At the start of summer, delays and confusion are piling up in the civil aviation network. In addition to queues for passports, airports and airlines have also experienced hiccups.

More details to come.

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