Passport: the federal government tackles the queues

Passport: the federal government tackles the queues

Two queues are now forming in front of the Service Canada offices on Boulevard René-Lévesque in downtown Montreal. One for those who have obtained an appointment, and the other, for those who still hope to be able to get their hands on their documents before their flight.

Service Canada is banking on a new service this morning. Inside, citizens are asked when they plan to leave. Depending on their departure date, they are offered an appointment. It is not known, however, whether everyone will be able to obtain a passport before their departure.

The two lines intertwine at the entrance to the building, sowing confusion. Some people say they waited outside the building for three days, armed with folding chairs and blankets. But they still have no answer. This is particularly the case of Nelly, who must attend the funeral of her father on Saturday, in Cameroon. She has just obtained her Canadian citizenship, which means that she could not have obtained her passport sooner.

“I’ve been waiting here for three days, day and night, explains the Cameroonian, overwhelmed by events. My flight is tonight, and I still don’t have an answer, I’m starting to get discouraged.

In the queue, people show great solidarity. They reserve their places to pick up their children from school, go to the little corner or get something to eat.

More details to come

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