Rogers: the origin of the failure revealed

Rogers: the origin of the failure revealed

Rogers announced yesterday that it has restored service in Canada after an outage of nearly 24 hours. The origin of the incident would be linked to a network maintenance update.

“We now believe we have identified the cause, which is a network system failure following a maintenance update to our core network, which caused some of our routers to malfunction early Friday morning,” said late Saturday afternoon Tony Staffieri, president and CEO of Rogers.

“We unplugged the equipment in question and rerouted traffic, which allowed our network and services to come back online over time as we managed the volumes returning to normal,” added Ms. Staffieri by press release.

The outage, which affected the City of Montreal’s 311 service and many businesses using Interac, caused a great deal of concern for millions of subscribers across Canada.

The telecommunications giant will give credit to its customers for this inconvenience. “The credit will automatically be applied to your account. You have no action to take,” said Tony Staffieri.

Rogers, through its Twitter account, warned customers about scam text messages claiming to offer credits following the outage.

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